Refund Policy Generator
Generate a clear, customer-friendly refund policy for your store, SaaS, or service.
What to Include in a Refund Policy
- Refund window — how long customers have to request a refund (commonly 14–30 days).
- Condition — whether the item must be unused, in original packaging, or simply “as received”.
- Refund method — original payment method, store credit, or partial refund.
- Non-refundable items — digital downloads, gift cards, personalised products, perishables.
- Processing time — realistic windows (7–14 days for card refunds, longer for bank transfers).
- Contact details — one canonical support email for refund requests.
Best practices
- State the policy in plain English; legal jargon hurts conversion and trust.
- Link the policy from your checkout page and order confirmation email.
- Match the policy to your platform’s minimums (Shopify, Etsy and Apple/Google all have their own).
- Honour stricter local consumer-protection laws even if your global policy is shorter (EU/UK 14-day right of withdrawal, etc.).
Frequently Asked Questions
Most consumer-protection laws require sellers to disclose their refund or no-refund terms before purchase. Platforms like Shopify, Etsy, Amazon, and Apple/Google app stores also require a posted refund policy.
30 days is the most common window for physical goods; SaaS often offers 14 days or a free trial. Anything shorter than 14 days for tangible goods looks unfriendly to buyers and may breach distance-selling rules in the EU/UK.
You can, but you must disclose it clearly before purchase. Many jurisdictions also require an exception for products that never worked as described or for accidental duplicate purchases.
They overlap but are not identical. A return policy explains how to send items back; a refund policy explains when and how money is returned.
No. This generator produces a clear starting draft based on common practice. Consult counsel for regulated products or high-value transactions.